General Conditions of Use
Purpose
The present General Conditions of Use (hereinafter "CGU") aim to define the terms and conditions for using the Tracktor platform, published by Tracktor SAS, a simplified joint-stock company with a capital of [to be completed] €, registered with the Paris RCS under the number [to be completed], whose registered office is located at [address to be completed].
Tracktor offers a SaaS solution dedicated to the construction sector, enabling the digitalization of equipment rental management through several interfaces:
Mobile Client and Web Client: for client companies (construction and administrative teams);
Web Supplier: for partner equipment suppliers.
The use of the platform implies full acceptance of these CGU.
2. Definitions
In these CGU, the following terms have the following meanings:
Platform: all applications, websites, and APIs operated by Tracktor.
User: any individual authorized to access the Platform in the context of their professional activity.
Client: a construction company using Tracktor to manage its equipment rentals.
Supplier: a company offering equipment for rent through Tracktor.
Order: a request for equipment rental initiated by a Client and transmitted to a Supplier.
Services: all functionalities offered by Tracktor (ordering, event management, monitoring, invoicing, etc.).
3. Acceptance and applicability
Any use of the Platform constitutes unconditional acceptance of these CGU.
The User agrees to regularly consult the CGU, available at all times on the website https://www.tracktor.fr, and to stay informed of any modifications.
Tracktor reserves the right to modify the CGU at any time. New versions will take effect upon their publication on the Platform.
4. Access to the Platform
Technical conditions
Access to the Platform requires:
a compatible device (computer, tablet, or smartphone);
a stable Internet connection;
personal identifiers provided by Tracktor or the User's company.
The User is responsible for the configuration, proper functioning, and security of their computer equipment.
Availability
Tracktor strives to ensure continuous access to the Platform.
However, access may be temporarily suspended in the event of maintenance, updates, or force majeure (as defined in Article 1218 of the Civil Code).
5. Main features
For Clients
Place, follow, and manage equipment orders;
Conduct inventory checks (departure and return);
Manage events (breakdowns, extensions, cancellations, disputes);
Consult suppliers, pricing grids, purchase orders, invoices, and activity statistics.
For Suppliers
Receive and process rental requests;
Manage the equipment pool, associated documents (VGP, certificates, purchase orders, invoices, etc.);
Report and track incidents related to orders;
Update availability and pricing of articles.
6. Account creation and management
Account opening is reserved for client companies or partner suppliers of Tracktor.
Each account is personal and strictly confidential.
The User agrees to:
provide accurate information when registering;
keep their data up to date;
maintain the confidentiality of their identifiers and passwords;
immediately report any unauthorized use of their account to: support@tracktor.fr.
7. Proper use
The User agrees not to:
use the Platform for illegal, fraudulent, or contrary to public order purposes;
disrupt the functioning of the Platform or access data without authorization;
disseminate viruses, Trojans, or any other malicious code;
harm the reputation of Tracktor, its partners, or its users.
Tracktor reserves the right to suspend or delete any account in case of non-compliance with these obligations.
8. Liabilities
User liability
The User is solely responsible for the data they provide, upload, or process via the Platform, as well as actions taken from their account.
Tracktor liability
Tracktor undertakes to ensure the availability, security, and reliability of the service to the best of its ability.
However, its liability cannot be engaged in cases of:
temporary interruption for maintenance;
dysfunction beyond its control (Internet, service provider, etc.);
indirect damages, such as loss of data, loss of turnover, or image.
9. Intellectual property
All components of the Platform (texts, logos, images, databases, software, APIs, source codes, design, architecture, etc.) are the exclusive property of Tracktor or its partners.
Any reproduction, representation, modification, adaptation, translation, or dissemination, in whole or in part, without prior written permission, is strictly prohibited.
10. Protection of personal data
Data controller
Tracktor SAS acts as the data controller for personal data collected via the Platform, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the amended Data Protection Act.
Collected data
Tracktor collects the following data:
Identification data (name, first name, email, phone, function, company);
Connection and browsing data (IP address, logs, activity records);
Data related to order management and invoicing.
Purposes
This data is processed for:
the management of user accounts;
the execution of Tracktor Services;
contractual and financial management;
the continuous improvement of the product.
Hosting
The data is hosted in France, on the servers of Scaleway SAS, a French company certified ISO 27001, ensuring a level of security compliant with European standards.
Rights of individuals
According to the GDPR, each User has the following rights:
right of access, rectification, deletion, limitation, and opposition;
right to data portability;
right to file a complaint with the CNIL.
Any request can be addressed to:
📧 support@tracktor.fr
📮 or by mail to: Tracktor SAS – Data Protection Officer – 6 rue Saint Sabin.
11. Security
Tracktor implements technical and organizational measures compliant with best security practices:
encryption of exchanges (HTTPS, TLS);
secure authentication via OAuth2;
role-based access control (RBAC);
logging and traceability of sensitive actions.
12. Duration and termination
The present CGU are concluded for an indefinite duration from the first use of the Platform.
Tracktor reserves the right to terminate an account without notice in the event of serious breaches of the CGU or fraudulent use of the service.
13. Subcontracting
Tracktor may engage service providers for the hosting, maintenance, or support of the Platform, in compliance with the GDPR and under a contractual confidentiality commitment.
14. Cookies
The Platform may use technical and analytical cookies to enhance the user experience and measure audience metrics.
The User is informed that they can manage their preferences via the consent banner or the settings of their browser.
15. Applicable law and competent jurisdiction
The present CGU are subject to French law.
In case of dispute, exclusive jurisdiction is granted to the courts in the jurisdiction of Paris, subject to a prior attempt at amicable resolution.
16. Contact
For any questions regarding the use of the Platform or the interpretation of these CGU:
📧 support@tracktor.fr
📮 Tracktor SAS – 6 rue saint Sabin, 75011
🔒 Secure hosting in France
The data is hosted by Scaleway SAS, 8 rue de la Ville-l’Évêque, 75008 Paris, France.